An MTR report (My Traceroute) is a network diagnostic tool that combines the features of ping and traceroute into a single continuous test. It shows the path your connection takes to reach a server and measures packet loss and latency at each hop.

Torchbyte Support may request an MTR report to help identify routing issues, packet loss, or latency spikes.

Windows

1. Download WinMTR: Visit the WinMTR website and download the Windows version.
2. Extract and open: Unzip the file and open WinMTR.exe (no installation required).
3. Enter the server address: Type your Torchbyte server hostname or IP address into the Host field.
4. Start the test: Click Start and let it run for at least 200–300 packets (usually 3–5 minutes).
5. Stop and export: Click Stop when done, then click Export Text or Export HTML to save the results.
6. Send to support: Attach the file to your support ticket.

macOS / Linux

1. Open a terminal.

2. Run the MTR command:

   mtr -rw <server-IP-or-hostname>
   
   

   • r runs in report mode.
   • w formats output for readability.

3. Let it run for 200–300 packets before stopping (press Ctrl + C).

4. Copy the results and paste them into your support ticket, or save them to a text file.

Tips for Accurate Results

• Run the test while experiencing the issue for the most relevant data.
• If possible, test from a wired connection instead of Wi-Fi to avoid local interference.